Touts

UNAUTHORISED TICKET AGENTS AND TICKET TOUTING

Your official ticket for the Classic Rock Presents High Voltage Festival (the “Event”) is a special bar-coded wristband that is scanned prior to entry. Only tickets which are purchased from official outlets (see below for further details) will entitle you to enter the Event. Any forgeries or unauthorised tickets will be confiscated from you; you will not be permitted entry to the Event and you may face questioning from the police.

To be as safe as you can and to avoid obtaining an unauthorised ticket, follow these simple guidelines. Please note that these guidelines are not intended to be an exhaustive list of precautions which you should take to avoid obtaining an unauthorised ticket.

• Do not buy from an unofficial ticket agent – see our list of authorised agents.

• Do not buy from internet auction sites.

• If you live in the UK do not buy from a website with an overseas office address, or with no registered address shown.

• Do not buy from another individual or tout, either in advance of, or outside, the Event.

If you ignore these guidelines you are likely to pay a lot of money for something worthless as the ticket which you purchase will be invalid.

NON TRANSFERABLE

If you see tickets advertised anywhere other than official outlets you stand a good chance of buying a ticket which you will not grant you access to the Event. This is because tickets are non-transferable, which means that once purchased you cannot sell them on to others, and so if you do buy from an unauthorised source you stand a good chance of being refused entry as the seller must have obtained them elsewhere. MAMA Festivals Limited will be unable to assist you if you have bought from an unauthorised source, as we will have no purchase history available for the ticket.

AUCTION SITES

Each year we receive feedback about people buying tickets for many festivals from auction sites (including e-bay), unauthorised online agencies and elsewhere. This feedback is full of tales of tickets that never materialised, fake tickets and customers being told to ‘meet our rep outside the venue on the day’. Despite our best efforts to protect customers there is very little we can do as a company to help if you buy from anywhere other than an authorised agency.

TOUTS

We are often asked why we allow touts to buy tickets. The simple answer is that we do not knowingly sell to touts. We take great time and effort to prevent multiple purchases and work hard to prevent tickets being touted, unfortunately the law is not on our side and it is a difficult and time consuming exercise trying to police purchases, however we do try our best. Many touts buy tickets from a number of sources using numbers of people to buy for them. They will buy from auction sites and also advertise on websites that they will buy unwanted tickets.

WHAT TO DO IF YOU ARE CAUGHT OUT

If you do encounter problems contact your credit card issuer as soon as possible, also contact your local Trading Standards Office, and, if you believe a criminal offence has taken place, the police. If you are not sure that a criminal offence has taken place then ask advice first from your card issuer and local Trading Standards Office.

SPARE TICKETS

Occasionally due to genuine circumstances you may find yourself with a spare ticket. Please do not be tempted to sell it on an auction site or to sell to a ticket tout or online agency. This just perpetuates the problem. You and the purchaser are taking the risk that the purchaser may not be able to enter the Event (under the Terms and Conditions). Should this happen you may find that the purchaser brings a legal claim against you for selling a ticket which does not permit access to the Event.

AUTHORISED TICKET AGENTS

See Tickets

Ticketmaster

Click here for our full list of authorised ticket outlets.