Info

Disabled Access

High Voltage welcome Deaf and disabled customers and will do all that we can to ensure that access requirements are met.

Access Information for Deaf and disabled customers.

This information below is also available in large print, and can be posted or emailed. Please request it at info@highvoltagefestival.com

If you have access requirements at the 2011 Festival, please read through the following information:

REGISTERING TO USE THE FACILITIES ON SITE

We ask that anyone with accessibility requirements onsite emails us at info@highvoltagefestival.com

Or send it by post to High Voltage, 59-65 Worship St, London, EC2A 2DU

EMAIL and POSTAL NOTIFICATIONS MUST BE RECEIVED BY FRIDAY 15th JULY 2011.

In our commitment to make the festival accessible to everyone, we will provide those disabled ticket holders that require full time assistance with a free ticket for a personal assistant. To take advantage of this scheme, please specify when you email info@highvoltagefestival.com. You will be required to provide copies of recent (2010) DLA letters that show what your current level of care or mobility allowance is. We appreciate that some people may require assistance but not receive DLA, please contact us to discuss your access requirements. When you buy a High Voltage ticket through any outlet you automatically qualify for this scheme, you will receive a confirmation email which you must present on arrival at the event. It’s that simple!

We do ask that only those people that would be unable to attend the festival without the full time assistance of someone query through this scheme. The scheme is only available to ticket holders, so children aged 12 and under are not eligible.

Each request will be looked at individually. The scheme is not run on a first come first served basis.

We don’t send out free tickets in advance: they are issued at the event.

You can call our Information Line on 020 7688 9000 if you would like more information.

Your confirmation email will contain full information on where to go and what to do on arrival, plus a site map.

FACILITIES

If you are a Deaf customer please note we will be providing a hearing loop at the main box office/ticket-checking point, the location of this will be made clear in the access info . We are sorry but there are no interpreted performances, or staff members who can sign at this time.

We have an area for assistance dogs, which will also be clearly marked on the access info, and is located next to the site welfare operation.

Viewing Platforms
You require a Disabled Access Wristband to access the viewing platforms. They are solely for the use of disabled people and their PA’s. We have viewing platforms at Prog and Main Stages. Lighting will be provided where the stage associated with the viewing platform is operating in darkness. There will be an adapted toilet nearby. There is no shelter on the Prog and Main Stage platform.

There will be no specific announcements prior to the use of strobes and lasers. Strobe flicker rates will be at or below 4 flashes per second.

Medical Services, Welfare and Assistance at the event
Festival Medical Services provide comprehensive medical advice and treatment facilities and are very flexible in meeting specific needs. You are welcome to contact us at info@highvoltagefestival.com before the event if you require further information.

ACCESS

High Voltage is on a green-field site with some tarmac paths. There are sheltered areas (marquees) and non-sheltered areas. Weather and ground conditions may be variable.

The festival takes place in a large area of the park to the East of Grove Road. For a Google Map click here: Victoria Park, Grove Road, E3

There is a controlled parking zone around Victoria Park but Blue-badge parking, and a drop-off/pick-up point for disabled people are available on site, please follow directions from Grove Road.

The route from the parking areas to the site is over tarmac paths.

Accessible toilets will be available on site, these are ‘festival style’ portable toilets, all of which will be signposted, and shown on ‘you are here’ maps around the site. One will be located at the viewing platform next to the Main stage.

The Main Stage disabled viewing platform is raised and access to this is via a ramp next to the Front Of House Position in the Main Stage Arena.

Distances from main transport hubs as follows:
Mile End tube – 1 mile
Bethnal Green tube – 1.2 miles
Hackney Wick BR – 1.1 miles
Cambridge Heath BR – 2.1 miles
These buses stop close to the park: 277, D6, 30
For latest travel info go to www.tfl.gov.uk

ROAD CLOSURE

High Voltage is a very busy festival, to facilitate the safe movement of participants and the public following the procession to the west side of Victoria Park there will be a temporary road closure between Old Ford Road and Lauriston Road.

These closure details are as follows are not determined till June, so please contact info@highvoltagefestival.com then.

OTHER FACILITIES

There will be signposted information/welfare and First Aid points located within the same area on the site.

NAVIGATION

A site map will be available in May, copies will also be available from the Information Tent on the day.

TEXT ONLY

Large print documents containing information on site access wil be available from info@highvoltagefestival.com.

NB: Please note that strobe effects may also be used at the event.

TOILETS

We have at least one adapted toilet at each toilet block in the arena and one at each viewing platform.

SITE LAYOUT & CONDITIONS

This can be made available on request on or after May 1st.

We are proud to be working with: www.attitudeiseverything.org.uk